Can't access my account

Closed
Joseph Bilello - 27 Dec 2016 à 16:35
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 - 27 Dec 2016 à 16:59
Hello,

I do not have access to the phone that my account is connected to anymore. I have an email that I have to confirm on the account but it won't let me login until it sends a confirmation number to my phone that I no longer have how do I get the number changed to be able to log in

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1 response

Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
27 Dec 2016 à 16:59
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry