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Recovery help Google account

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rosscogirl
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Monday January 2, 2017
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 - Jan 2, 2017 at 09:54 AM
Ambucias
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 - Jan 2, 2017 at 05:30 PM
I no longer have mobile number to receive verification code. I do remember my password to my account but it says it's wrong and won't let me sign in. I did set up two step verification but the recovery email to my account was also froze with the account I'm trying to recover. If I could only get in my account and change the mobile number everything would be solved. I have allot of accounts and every account has been froze and I can't get into any of them even if I know my passwords. Help! I only care about the last 6 years of photos I have in Google photos.

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Ambucias
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Jan 2, 2017 at 05:30 PM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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