Keyboard issue with symbols not working [Closed]

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Hello,

Our gateway laptop keyboard will not type symbols, when you hit the shift key. (I.e., we cannot type the "@" symbols, which we use all the time. It will also not type cap letters unless you put the cap lock key on. Any suggestions?..

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So neither of the Shift keys work? There is a right, left and a shift lock. Shift lock works, though, right? Turn it of, and unplug it. Either blow out the keyboard with canned air, or vacuum it out with a brush attachment on the vacuum. If that doesn't fix it, you may have to opt for USB keyboard if it is too annoying!

Post back with results!