Don't know my password

Closed
Carole - Jan 28, 2017 at 03:22 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 28, 2017 at 04:39 PM
Help! I need to set up my new phone with old phone info, but never use my gmail, only hotmail. I do not remember my gmail account. Going to g.co/recover asks me questions I can't answer such as the last password I remember (I don't--that's the issue!) and when I first set up the gmail account. I have no idea! HELP!!

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Jan 28, 2017 at 04:39 PM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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