Stuck in logo after updating

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 Anna -
Hello!
I have acer aspireE15. Yesterday when I'm shutting down the laptop it's says update and shut down, but I was so sleepy so I click that and close the laptop without finishing the update. Tomorrow morning my sister open the laptop and start updating but after finishing the update. I open it and it is stuck in the logo. How can I fix that without deleting the files and videos?

2 replies

And my brother says that the logo is like in the tv when your antena is not working!

Please help me. ASAP!
Posts
7
Registration date
Friday January 13, 2017
Status
Member
Last seen
August 31, 2018

Do you have access to your internet browser or some other programs?
Yes! What should I do?