Stuck in logo after updating

 Anna -
I have acer aspireE15. Yesterday when I'm shutting down the laptop it's says update and shut down, but I was so sleepy so I click that and close the laptop without finishing the update. Tomorrow morning my sister open the laptop and start updating but after finishing the update. I open it and it is stuck in the logo. How can I fix that without deleting the files and videos?

2 replies

And my brother says that the logo is like in the tv when your antena is not working!

Please help me. ASAP!
Registration date
Friday January 13, 2017
Last seen
August 31, 2018

Do you have access to your internet browser or some other programs?
Yes! What should I do?