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Keyboard keys not functioning as normal

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VS3
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 - Mar 21, 2017 at 10:00 PM
VS3
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 - Mar 23, 2017 at 11:27 PM
Hello,

My HP pavilion dv6000 series is having an issue with multiple keys on the keyboard. When I push the following, this is how the keyboard responds:

•Space bar = space with a period added
•Up arrow = the letter O
•Down arrow = 9
•Enter = L and enter at the same time
•Backspace = backspace and F11/full screen mode in web browser at the same time
•Letter O = the letter O and up at the same time
•Letter L = L and enter at the same time
•Period button = period and a space added
•Number 9 = 9 and F11/full screen mode in web browser at the same time

Please help!

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Ambucias
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Mar 22, 2017 at 04:17 PM
To troubleshoot, try an external keyboard .

Let me know.
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Answer 2 / 4
VS3
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Mar 23, 2017 at 11:27 PM
I connected an external keyboard to my laptop and it is working fine. It seems like I need a new keyboard. Thank you!
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Answer 3 / 4
Promomilia
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Mar 23, 2017 at 03:31 AM
open device manager.
To do so, click on start > right click on computer and select properties.
select Hardware and then select Device Manager.
There, u will see keyboard option, expand that and then right click on the option listed under it.
Then select uninstall.
Now restart the notebook to get the keyboard drivers reinstalled.

Now, if the issue persists, the updated BIOS installed for your notebook.

If still the issue persists, u need to replace the keyboard.
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Answer 4 / 4
Ambucias
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Mar 22, 2017 at 04:40 AM
Hi

The issue is due to a circuit problem to which only a qualified technician can attend to.
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VS3
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Mar 22, 2017 at 12:03 PM
Thank you for replying. Is it possible that this could be happening due to another issue that's not a circuit issue? Also, how can I locate an a qualified HP technical?
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