can't open any programs windows 7 Solved/Closed

Question

Hello, I recently got a bad virus and can't open any programs. 
I've tried using rkill but I can't get any of the versions to run. 
I've also tried to start rkill before the virus has a chance to load it's program but I'm not quick enough. 
Any help?

Ambucias · Accepted Answer

Hi

It may not be a rogue trojan.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report. 

1. Open this link and download ZHPDiag : 
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.)  Click on the download button

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right) 

4. Double click on the short cut ZHPDiag on your Destktop. 

5 Click on scan
Wait for the tool to finished (maybe a long time) 

6. Close ZHPDiag. 

7. To transmit the report, click on this link : 

http://www.tinyupload.com/index.php 

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor

akinkynissan · Answer

Unfortunately when I try to run the diagnostic program (I downloaded it off of another computer then moved it to the desktop)  it freezes my deskop and doesn't respond for a  minute or two then nothing happens 

Thanks for the reply!  - Akn

Ambucias · Answer

I suggest you restore your computer to a date prior to the occurrence of the problem.

akinkynissan · Answer

Would I do this with system restore in the control panel or would I do it another way,  the control panel tends to freeze.

akinkynissan · Answer

When I searched restore from the start menu and clicked system restore it said "C:\windows\system32\rstrui.exe
The requested resource is in use"

akinkynissan · Answer

Same story.

Ambucias · Answer

Go to your task manager, see if rstrui.exe is there and end the task.

akinkynissan · Answer

Task manager starts but immediately becomes unresponsive.

Ambucias · Answer

I am stumped!

Looks like you operating system is corrupted and must be repaired.

Since you do not have access to your system restore, in my view:

1. You can use your recovery or Windows disk to repair or 

2. reset to factory setting but then all of your data will be lost.

Feel free to google another solution is you wish.

Best regards and good luck

akinkynissan · Answer

Thanks for the help. 

-akn

Can't open any programs windows 7

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