Can't open any programs windows 7 [Closed]

akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 17, 2017 at 07:58 PM - Latest reply: akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen
- May 18, 2017 at 07:11 PM
Hello, I recently got a bad virus and can't open any programs.
I've tried using rkill but I can't get any of the versions to run.
I've also tried to start rkill before the virus has a chance to load it's program but I'm not quick enough.
Any help?
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17 replies

Best answer
Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 05:25 AM
1
Thank you
Hi

It may not be a rogue trojan.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor

Thank you, Ambucias 1

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akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 18, 2017 at 04:05 PM
0
Thank you
Unfortunately when I try to run the diagnostic program (I downloaded it off of another computer then moved it to the desktop) it freezes my deskop and doesn't respond for a minute or two then nothing happens

Thanks for the reply! - Akn
Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 04:29 PM
You must not transfer from another computer.
akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen > Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 04:42 PM
I can't get internet explorer nor any other internet programs to run on the infected laptop.
Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen > akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 18, 2017 at 04:45 PM
Try to boot in safe mode with networking
akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen > Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 04:47 PM
When I start the computer and press f8 to bring up the boot options like safe mode nothing happens. It always boots normally.
Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 04:51 PM
0
Thank you
I suggest you restore your computer to a date prior to the occurrence of the problem.
akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 18, 2017 at 04:54 PM
0
Thank you
Would I do this with system restore in the control panel or would I do it another way, the control panel tends to freeze.
akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 18, 2017 at 05:15 PM
When I try to run system restore from command prompt it freezes then does nothing
I also tried to run cmd as an admin and tried to force windows to boot into safe mode by using "bcdedit /set {default} safeboot network"
But it said "the boot configuration data store could not be opened.
Access is denied"
Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 05:18 PM
It's not from the control panel.

See this CCM How-to

http://ccm.net/faq/6693-system-restore-on-windows-7
akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 18, 2017 at 05:26 PM
0
Thank you
When I searched restore from the start menu and clicked system restore it said "C:\windows\system32\rstrui.exe
The requested resource is in use"
Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 06:35 PM
Reboot and try again
akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 18, 2017 at 06:45 PM
0
Thank you
Same story.
Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 06:55 PM
0
Thank you
Go to your task manager, see if rstrui.exe is there and end the task.
akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 18, 2017 at 06:56 PM
0
Thank you
Task manager starts but immediately becomes unresponsive.
Ambucias 53342 Posts Monday February 1, 2010Registration dateModeratorStatus July 23, 2018 Last seen - May 18, 2017 at 07:05 PM
0
Thank you
I am stumped!

Looks like you operating system is corrupted and must be repaired.

Since you do not have access to your system restore, in my view:

1. You can use your recovery or Windows disk to repair or

2. reset to factory setting but then all of your data will be lost.

Feel free to google another solution is you wish.

Best regards and good luck
akinkynissan 10 Posts Wednesday May 17, 2017Registration date May 18, 2017 Last seen - May 18, 2017 at 07:11 PM
0
Thank you
Thanks for the help.

-akn