Can't open any programs windows 7

Solved/Closed
akinkynissan Posts 10 Registration date Wednesday May 17, 2017 Status Member Last seen May 18, 2017 - May 17, 2017 at 07:58 PM
akinkynissan Posts 10 Registration date Wednesday May 17, 2017 Status Member Last seen May 18, 2017 - May 18, 2017 at 07:11 PM
Hello, I recently got a bad virus and can't open any programs.
I've tried using rkill but I can't get any of the versions to run.
I've also tried to start rkill before the virus has a chance to load it's program but I'm not quick enough.
Any help?
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10 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
May 18, 2017 at 05:25 AM
Hi

It may not be a rogue trojan.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
2