My External not showing up

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Mootaz Khelifi - Jun 4, 2017 at 11:21 AM
nathanwirth
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- Jun 12, 2017 at 06:10 AM
Hello,

i have a 500gb external HDD and when i plug it to my new laptop it showed up and work fine and when i plug to my older computer it doesn't and say failed to install driver

3 replies

Ambucias
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Jun 4, 2017 at 04:37 PM
Install the driver.
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Mootaz Khelifi
Jun 5, 2017 at 09:39 AM
the HDD is normal laptop internal hdd with serial ata external case so i don't have it's driver
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Ambucias
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Jun 5, 2017 at 03:59 PM
Sorry, can't help you.
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nathanwirth
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Jun 12, 2017 at 06:10 AM
Hi,

Have you run antivirus for the drive? It might be possible that drive is not opening due to some kind of virus. I suggest you to run the antivirus and then try to access the drive again.

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