WD Elements 2 TB not recognized in Windows 7/10
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rvipinkumar
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3
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Friday 4 August 2017
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4 Aug 2017 à 15:57
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 4 Aug 2017 à 18:14
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 4 Aug 2017 à 18:14
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2 responses
Ambucias
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4 Aug 2017 à 16:33
4 Aug 2017 à 16:33
Click on Start --> In search box, type cmd and press Enter. "Command Prompt" will be opened. Now enter the below commands
"Device Manager" window will be opened. Now in the device manager, click on "View" --> Select "Show hidden devices".
Expand all the nodes by clicking on "+" symbol. If you find any greyed or UNKNOWN entries --> Right click on it --> Select "Uninstall".
Restart your PC --> Now try connecting your external drive.
set devmgr_show_nonpresent_devices=1and press Enter
cd \and press Enter
cd windows\system32and press Enter
start devmgmt.mscand press Enter
"Device Manager" window will be opened. Now in the device manager, click on "View" --> Select "Show hidden devices".
Expand all the nodes by clicking on "+" symbol. If you find any greyed or UNKNOWN entries --> Right click on it --> Select "Uninstall".
Restart your PC --> Now try connecting your external drive.
4 Aug 2017 à 17:13
However I got a "Device Setup" message as shown here: https://ibb.co/wwNTYjH
-Vipin
4 Aug 2017 à 18:14
Strange!
I suggest that you contact Western Digital support here:
https://support-en.wd.com
Good luck