WesternDigital My Passport lights up, but not detected on PC

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diana_sanjose
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Monday December 22, 2014
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- Updated on Jan 29, 2019 at 09:08 AM
R2D2_WD
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- Jul 18, 2016 at 03:22 AM
Hi
My Western Digital My Passport is not being detected. It's not showing up in Device Manager. However,

a) Lights appear on the drive.
b) I can hear the hard drive spinning

Can you help?

3 replies

Ambucias
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Dec 23, 2014 at 04:30 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again.
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