WesternDigital My Passport lights up, but not detected on PC

diana_sanjose Posts 1 Registration date Monday December 22, 2014 Status Member Last seen December 22, 2014 - Updated on Jan 29, 2019 at 09:08 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jul 18, 2016 at 03:22 AM
My Western Digital My Passport is not being detected. It's not showing up in Device Manager. However,

a) Lights appear on the drive.
b) I can hear the hard drive spinning

Can you help?

3 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Dec 23, 2014 at 04:30 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again.