Windows 7 doesn't let me use any programsClosed

Question

i have windows 7 and recently i scanned my computer for virus' using avast.  a few files were found and I tried repairing and deleting and none of the options worked. 
The next time i turned on my computer none of my programs are able to start including internet explorer, firefox, itunes, avast and every other program. I have to use IE 64 bit to be able to go online. Im pretty sure its the virus or something that is causing this, any help is appreciated.

Ambucias · Answer

Hi

To help you, I must make a diagnostic and to do so, I require a log. 

Open this link and download ZHPDiag : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 


Register the file on your Desktop. 

Double click on ZHPDiag.exe and follow the instructions. (If you can't open that .exe, let me know)

the tool created two icons ZHPDiag and ZHPFix (we will use ZHPFix at the next step). 

Double click on the short cut ZHPDiag on your Destktop. 

Click on the Magnifying glass and run the analysys. 

Wait for the tool to finished (maybe a long time) 

Close ZHPDiag. 


To transmit the report, click on this link : 

https://authentification.site 

Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag). 

Select the file ZHPDiag.txt. 

Click on "upload » 

Copy the url and post it here

Windows 7 doesn't let me use any programs

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