Acer laptop won't boot

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Music gurl - May 18, 2016 at 07:22 PM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - May 19, 2016 at 11:04 AM
Hello,
My acer laptop won't boot past the Acer logo when I turn it on. I did a hard reset on it but still won't boot past the Acer logo. Any suggestions?



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KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
May 19, 2016 at 11:04 AM
Hello music gurl,

When you plug the charger into the jack, you can't see the light blinking and everything remains calm and nothing can be heard from the fan or the hard drive, is that correct? Go to the Boot menu in BIOS to check if the hard drive is being recognized as a boot device on the first priority.
If the warranty of your laptop has expired, I suggest you to take out the hard drive and try to connect it to another computer through SATA-USB cable. If your hard drive spins up on a different computer and it is recognized there, but cannot power up on your laptop, then the problem is hiding probably in the power supply unit on your motherboard. While on another PC, I suggest you to make a backup of your files just in case.
You could bring your laptop to a technician to make a test of the power connector and/or the power jack center because they might have got damaged.

Cheers.
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