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Connected to the Wifi but can't browse

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AndeyAzrael - Updated on Aug 22, 2017 at 06:15 PM
 AndreyAzrael - Aug 23, 2017 at 06:34 AM
Hello,
So let me explain y'all what happened. My contract with my Internet provider is on cable so I won a Router and Modem. 5 days ago I got disconnected from my WiFi and Internet wasn't available but for nobody not just for me. The following day till now no matter what I connect the Router works, Internet is there BUT it says its unavaible and after some hours it comes back again and says the speed is 1Mb/s but if u click on other devices and programs to read how fast the internet is you can clearly see ite above 80Mb/s every time! It doesn't matter with what device I connect to it's the same problem. I really need some help please!

2 replies

Answer 1 / 2
Ambucias
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Aug 22, 2017 at 06:20 PM
Hi

Considering your issue, I strongly suggest that you contact your Internet service provider as the problem seems to be related to the network.

Good luck
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AndreyAzrael
Aug 22, 2017 at 06:36 PM
Thank you for your reply, I already did they said the Modem is corrupted and that I need a new one but I thought they are wrong..that is why I thought I may not be the only one..
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Answer 2 / 2
themorgan
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Aug 22, 2017 at 09:34 PM
You can also troubleshoot it, make sure that all lines are connected properly for it to work.
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AndreyAzrael
Aug 23, 2017 at 06:34 AM
I did that but the only this that windows says its that it cannot locate any issues. Also one light blinks ( internet one) the other ones are out. The TV works just fine thou..
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