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Can't access Google account

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Harris1115 Posts 2 Registration date Saturday September 30, 2017 Status Member Last seen October 1, 2017 - Updated on Oct 1, 2017 at 12:33 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 1, 2017 at 05:23 AM
My cellphone was stolen and i have no access to my google account i forgot my password and the recovery email i also forgot that password i made a new google account so they could recover my password but no luck all my pictures and my personal info was on that can you plz help me
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Answer 1 / 3
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210
Oct 1, 2017 at 05:07 AM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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Answer 2 / 3
Harris1115 Posts 2 Registration date Saturday September 30, 2017 Status Member Last seen October 1, 2017
Oct 1, 2017 at 05:17 AM
Hello and thank you for responding back so quickly...
I do have an recovery email but i forgot the password too that have not used it in so long and my pgone number changed so i have a new number and i created a new gmail account so they could send me a code which they did 2x and then i recieved a message back that they cant verify that the account belongs toi me im so stressed out plz help
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Answer 3 / 3
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210
Oct 1, 2017 at 05:23 AM
Sorry but the recovery email must have been registered when you created the account.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!

That's the way the cookie crumbles.
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