Dark blue screen

Renee - Nov 26, 2017 at 11:44 AM
 Renee - Nov 26, 2017 at 05:14 PM
Dell laptop. So after weeks of getting an annoying (I think it was a dell update could be wrong) update reminder I tell it to update, within a minute it starts to shutdown, still shutting down two hours later, I hit the off button still nothing, about 30 minutes later it just turns into a dark blue/black screen. The keyboard still lights ups and both the keyboard and screen still go to sleep after a few minutes. Left it as is overnight, still hasn’t changed.

2 responses

Thanks! But I actually tried that and did not work. The battery eventually died, plugged it up, got it to turn it off then back on and it started working again
xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,833
Nov 26, 2017 at 01:07 PM
hold down the power button until the laptop shuts down. Then restart hand hope it works OK.

Good Luck