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Dark blue screen [Solved/Closed]

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 Renee -
Dell laptop. So after weeks of getting an annoying (I think it was a dell update could be wrong) update reminder I tell it to update, within a minute it starts to shutdown, still shutting down two hours later, I hit the off button still nothing, about 30 minutes later it just turns into a dark blue/black screen. The keyboard still lights ups and both the keyboard and screen still go to sleep after a few minutes. Left it as is overnight, still hasn’t changed.



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2 replies

Answer 1 / 2

Thanks! But I actually tried that and did not work. The battery eventually died, plugged it up, got it to turn it off then back on and it started working again
Answer 2 / 2
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Wednesday October 8, 2008
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June 15, 2019
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hold down the power button until the laptop shuts down. Then restart hand hope it works OK.

Good Luck
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