Trying to log in to Facebook on my new phone

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Stephanie s Carnahan - Updated on Dec 7, 2017 at 04:51 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Dec 7, 2017 at 05:31 PM
Hello,


I'm trying to log in to Facebook on my new phone. It says that it is sending me a new password code and it doesn't come thru. How do I find help?

4 replies

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,237
Dec 7, 2017 at 04:51 PM
Where does it say the code is being sent?
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Stephanie s Carnahan
Dec 7, 2017 at 04:56 PM
To SMS text messaging. My account is set up with my phone #
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,237
Dec 7, 2017 at 05:07 PM
You say that account is set up with your phone number, is it the same number as your new phone or old phone?
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Stephanie s Carnahan
Dec 7, 2017 at 05:09 PM
Same number on both. Can't remember my password.
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,237
Dec 7, 2017 at 05:13 PM
When is the last time you successfully accessed your account?

Did you logout of your Facebook account on your old phone before trying to access on your new phone?

Do you still have your old phone and is it connected?
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Stephanie s Carnahan
Dec 7, 2017 at 05:23 PM
My old phone was run over.. won't turn back on. I did not log out of Facebook on it
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,237
Dec 7, 2017 at 05:31 PM
I would think that the problem comes from the fact that you have not logged out. Despite of the same phone number, the sms may be sent to the flatten phone as Facebook recalls internet protocol on devices.

I repeat my question: When is the last time you successfully accessed your account?

If you search for Facebook can you see your page online?
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