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Trying to log in to Facebook on my new phone

Stephanie s Carnahan - Dec 7, 2017 at 10:51 AM - Latest reply: Ambucias 54051 Posts Monday February 1, 2010Registration dateModeratorStatus August 18, 2018 Last seen

- Dec 7, 2017 at 05:31 PM

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Hello,

I'm trying to log in to Facebook on my new phone. It says that it is sending me a new password code and it doesn't come thru. How do I find help?

Trying to log in to Facebook on my new phone
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Report Respond to Ambucias

Ambucias 54051 Posts Monday February 1, 2010Registration dateModeratorStatus August 18, 2018 Last seen - Dec 7, 2017 at 04:51 PM

Thank you

Where does it say the code is being sent?

Report Respond to Stephanie s Carnahan

Stephanie s Carnahan - Dec 7, 2017 at 04:56 PM

To SMS text messaging. My account is set up with my phone #

Report Respond to Ambucias

Ambucias 54051 Posts Monday February 1, 2010Registration dateModeratorStatus August 18, 2018 Last seen - Dec 7, 2017 at 05:07 PM

Thank you

You say that account is set up with your phone number, is it the same number as your new phone or old phone?

Report Respond to Stephanie s Carnahan

Stephanie s Carnahan - Dec 7, 2017 at 05:09 PM

Same number on both. Can't remember my password.

Report Respond to Ambucias

Ambucias 54051 Posts Monday February 1, 2010Registration dateModeratorStatus August 18, 2018 Last seen - Dec 7, 2017 at 05:13 PM

Thank you

When is the last time you successfully accessed your account?

Did you logout of your Facebook account on your old phone before trying to access on your new phone?

Do you still have your old phone and is it connected?

Report Respond to Stephanie s Carnahan

Stephanie s Carnahan - Dec 7, 2017 at 05:23 PM

My old phone was run over.. won't turn back on. I did not log out of Facebook on it

Report Respond to Ambucias

Ambucias 54051 Posts Monday February 1, 2010Registration dateModeratorStatus August 18, 2018 Last seen - Dec 7, 2017 at 05:31 PM

Thank you

I would think that the problem comes from the fact that you have not logged out. Despite of the same phone number, the sms may be sent to the flatten phone as Facebook recalls internet protocol on devices.

I repeat my question: When is the last time you successfully accessed your account?

If you search for Facebook can you see your page online?

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