Black screen on my hp laptop [Solved]

SandraGuidry - Jan 17, 2018 at 09:58 AM - Latest reply:  SandraGuidry
- Jan 17, 2018 at 07:21 PM
Hello, I have a black screen on my hp laptop, read your post about troubleshooting...and find where you said to try to power up holding down the keyboard. It worked...I have a screen now and my computer came up. Now....what is a "video chip" so I know what to try to order? (Yes....I am a novice.) :-)
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xpcman 18921 Posts Wednesday October 8, 2008Registration dateModeratorStatus May 20, 2018 Last seen - Jan 17, 2018 at 02:56 PM
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Sorry, most laptops do no make it possible to replace the video chip. I fact, most laptops have the video chip integrated into the CPU.

Good Luck
Thank you for the information!
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Ambucias 51697 Posts Monday February 1, 2010Registration dateModeratorStatus May 20, 2018 Last seen - Jan 17, 2018 at 04:16 PM
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Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
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Thank you!!! Appreciated.
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SandraGuidry - Jan 17, 2018 at 07:20 PM
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So appreciate your help! I did this...and held the keyboard as someone suggested...and I'm up and running! Thank you!
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