Black screen on my HP laptop [Solved/Closed]

Report
-
 SandraGuidry -
Hello, I have a black screen on my hp laptop, read your post about troubleshooting...and find where you said to try to power up holding down the keyboard. It worked...I have a screen now and my computer came up. Now....what is a "video chip" so I know what to try to order? (Yes....I am a novice.) :-)

4 replies

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,800
Sorry, most laptops do no make it possible to replace the video chip. I fact, most laptops have the video chip integrated into the CPU.

Good Luck
Thank you for the information!
Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 2, 2021
10,426
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Thank you!!! Appreciated.
So appreciate your help! I did this...and held the keyboard as someone suggested...and I'm up and running! Thank you!

Subscribe To Our Newsletter!

The Best of CCM in Your Inbox

Subscribe To Our Newsletter!