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Black screen on my HP laptop

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SandraGuidry - Updated on Nov 28, 2018 at 02:03 PM
 SandraGuidry - Jan 17, 2018 at 07:21 PM
Hello, I have a black screen on my hp laptop, read your post about troubleshooting...and find where you said to try to power up holding down the keyboard. It worked...I have a screen now and my computer came up. Now....what is a "video chip" so I know what to try to order? (Yes....I am a novice.) :-)
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4 responses

Answer 1 / 4
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jan 17, 2018 at 02:56 PM
Sorry, most laptops do no make it possible to replace the video chip. I fact, most laptops have the video chip integrated into the CPU.

Good Luck
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SandraGuidry
Jan 17, 2018 at 07:21 PM
Thank you for the information!
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Answer 2 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Jan 17, 2018 at 04:16 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
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Answer 3 / 4
Sandracig
Jan 17, 2018 at 07:18 PM
Thank you!!! Appreciated.
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Answer 4 / 4
SandraGuidry
Jan 17, 2018 at 07:20 PM
So appreciate your help! I did this...and held the keyboard as someone suggested...and I'm up and running! Thank you!
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