as included in title my sound is not gonna respond when i go for the troubledhoot it shows that there is problem in the driver of realtake hd audio i try my best and do reinstalling of each sound drive but no respond . then i think thy need to update do go for it i download upto 6 - 7 drive and try to update it but always it shows that the best driver is alredy installed but again when i am go for checking sound the windows media player shows that the driver problem .then i ignore it now i think i has a os problem so i go for change os from windows 7 to windows 10 but no issue fix. then i again try to reinstalling, trouble shouting, as well as updating of the drives it shows it alredy at best then i go for add legancy software but it shows that the 'Systen Thread Exeption Not Handled (RTKVHD64.sys). then now what i have to do ?
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://www.nicolascoolman.com/fr/download/zhpdiag/ (Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)