WD my passport ultra 1tb shows capacity as 0 mb

Closed
robin - Updated on Jun 16, 2018 at 04:22 AM
nathanwirth Posts 324 Registration date Thursday May 22, 2014 Status Member Last seen September 27, 2022 - Jun 29, 2018 at 07:48 AM
hi
my external hard disk stopped working after few months
it is not detected for some time and when i changed the cable it is being detected in the device manager and in disk management it shows it is not initialized and it asks to choose MBR or GPT where as in my computer it shows as cd drive(E:)
i also ran some test on it wd data life guard diagnostics
where it shows capacity as 0 mb and all test results as pass ( both quick test and extended test)
i am using windows 10 OS .

please assist me to recover the data
Related:

2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Jun 20, 2018 at 05:18 PM
Your best bet is to contact Western Digital support:

https://support-en.wd.com

They have a very good service.
0
nathanwirth Posts 324 Registration date Thursday May 22, 2014 Status Member Last seen September 27, 2022 28
Jun 29, 2018 at 07:48 AM
Hi,

Once you initialize the drive then data stored on that drive get formatted. To get data back from that initialized hard drive you need to use a data recovery software. Also, keep in mind that you won't be able to recover files if your drive has been overwritten.
0