WD my passport ultra 1tb shows capacity as 0 mb

- Jun 16, 2018 at 01:30 AM - Latest reply:
Posts
231
Registration date
Thursday May 22, 2014
Last seen
November 19, 2018
- Jun 29, 2018 at 07:48 AM
hi
my external hard disk stopped working after few months
it is not detected for some time and when i changed the cable it is being detected in the device manager and in disk management it shows it is not initialized and it asks to choose MBR or GPT where as in my computer it shows as cd drive(E:)
i also ran some test on it wd data life guard diagnostics
where it shows capacity as 0 mb and all test results as pass ( both quick test and extended test)
i am using windows 10 OS .

please assist me to recover the data
See more 

Your reply

2 replies

Posts
55838
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
November 19, 2018
- Jun 20, 2018 at 05:18 PM
0
Thank you
Your best bet is to contact Western Digital support:

https://support.wdc.com/?lang=en

They have a very good service.
Respond to Ambucias
Posts
231
Registration date
Thursday May 22, 2014
Last seen
November 19, 2018
- Jun 29, 2018 at 07:48 AM
0
Thank you
Hi,

Once you initialize the drive then data stored on that drive get formatted. To get data back from that initialized hard drive you need to use a data recovery software. Also, keep in mind that you won't be able to recover files if your drive has been overwritten.
Respond to nathanwirth