Problem with account recovery

Closed
Fatungasebusayo - Jul 15, 2018 at 05:21 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 15, 2018 at 06:19 PM
Hello, I format my phone a week ago and couldn't access my Yahoo account back because my alternative mail is also Yahoo. A recovery code has been sent severally to my mobile number but it wasn't captured on my phone. I called my service provider but no help is forthcoming. Pls help.

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Jul 15, 2018 at 06:19 PM
Hi

We don't understand your explanation for you alternative (recovery) mail address. Was it the same as the address you are trying to recover?

All that you need to access your account is your email address and your password. If you forgot your password, you need to have access to your alternative (recovery) email address to retrieve an account key.

Click on the following link to view the How-to:
https://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account

Good luck and let me know
0