Problem with account recovery

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Monday February 1, 2010
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Hello, I format my phone a week ago and couldn't access my Yahoo account back because my alternative mail is also Yahoo. A recovery code has been sent severally to my mobile number but it wasn't captured on my phone. I called my service provider but no help is forthcoming. Pls help.

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Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,286
Hi

We don't understand your explanation for you alternative (recovery) mail address. Was it the same as the address you are trying to recover?

All that you need to access your account is your email address and your password. If you forgot your password, you need to have access to your alternative (recovery) email address to retrieve an account key.

Click on the following link to view the How-to:
https://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account

Good luck and let me know