Why does my wifi dis-connect when the phone is use Closed

Question

When my phone is used my Wi-Fi cuts out. My phone is wired into my ZyXel router, I don't know any details about the router or the company or anything like that. Sometimes you need to do a confirmation with you phone and they ask you for a four digit code or something like that then you go to your lap top to get the code and because you picked up the phone you can't find the code! Please help.



System Configuration: Android / Chrome 65.0.3325.109

ac3mark · Answer

SO, it is a wired phone, for dial tone, and not a mobile phone correct?

The dial tone voltage is killing the SYNCH signal from the DSLAM (former phone tech, I know what I am saying, trust me!)

This can be fixed with the simple filter that came with the DSL router.  Place it on the PHONE, not the ROUTER.
 

Or, isolate the router on to its OWN line.  Filter is easiest fix, and you should have one of those for each phone that is plugged into the house network!

Why does my wifi dis-connect when the phone is use

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