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External Hard Drive Corrupted and unreadable

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Thursday August 16, 2018
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 - Aug 16, 2018 at 02:03 AM - Latest reply:
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- Aug 16, 2018 at 05:51 AM
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Hello,

my external hard drive cant be opened it says corrupted and unreadable . i dont want to format it as it contains valuable data. any idea how to recover my data or fix this issue.
i have tried cmd chkdsk it doesn't work. The hard drive is 1Tb.
Also my hard drive is bitlocker protected and eventhough it is unlocked in my pc some data recovery softwares say they cant access it.
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Report Respond to Ambucias
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 - Aug 16, 2018 at 04:10 AM
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Thank you
Hi

It certainly looks like your HD is damaged.

What make and model is it?
Report Respond to EemanFatima
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 - Aug 16, 2018 at 04:33 AM
It is SP hard drive bought it in feb
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Report Respond to Ambucias
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 - Aug 16, 2018 at 04:46 AM
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Thank you
Usually damaged HD's cannot be repaired.

You HD may be still under warranty, I trust that you registered your product.

I recommend that your contact Silicon Power for support, here is the address:

https://www.silicon-power.com//web/service_03

Good luck
Report Respond to EemanFatima
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 - Aug 16, 2018 at 05:51 AM
Yes it is registered
Thanks i will try this
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