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External hard drive corrupted and unreadable

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EemanFatima Posts 3 Registration date Thursday August 16, 2018 Status Member Last seen August 16, 2018 - Updated on Jan 16, 2019 at 08:47 AM
MiLLy_JJ Posts 11 Registration date Thursday December 27, 2018 Status Member Last seen March 29, 2019 - Jan 15, 2019 at 10:24 AM
Hello,

My external hard drive cant be opened it says corrupted and unreadable . I don't want to format it as it contains valuable data. Any idea how to recover my data or fix this issue. I have tried cmd chkdsk it doesn't work. The hard drive is 1 Tb.
Also my hard drive is bitlocker protected and eventhough it is unlocked in my pc some data recovery softwares say they cant access it.

3 responses

Answer 1 / 3
MiLLy_JJ Posts 11 Registration date Thursday December 27, 2018 Status Member Last seen March 29, 2019 7
Jan 15, 2019 at 10:24 AM
I think is already late for my answer, but still)) Maybe that will help you or someone else in the future.
You can use Disk Management to open your external hdd. Disk Management -> select external hdd -> open. or Disk Management -> select external hdd -> mark partition active. you can read detailed about that method here https://www.diskinternals.com/partition-recovery/revive-your-laptop-hard-drive-with-recovery-tips/
Answer 2 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Aug 16, 2018 at 04:10 AM
Hi

It certainly looks like your HD is damaged.

What make and model is it?
EemanFatima Posts 3 Registration date Thursday August 16, 2018 Status Member Last seen August 16, 2018
Aug 16, 2018 at 04:33 AM
It is SP hard drive bought it in feb
Answer 3 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Aug 16, 2018 at 04:46 AM
Usually damaged HD's cannot be repaired.

You HD may be still under warranty, I trust that you registered your product.

I recommend that your contact Silicon Power for support, here is the address:

https://www.silicon-power.com//web/service_03

Good luck
EemanFatima Posts 3 Registration date Thursday August 16, 2018 Status Member Last seen August 16, 2018
Aug 16, 2018 at 05:51 AM
Yes it is registered
Thanks i will try this

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