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Toshiba Satellite's screen freezes and goes black

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Pleasehelpme - Aug 29, 2018 at 03:32 PM
 Pleasehelpme - Aug 30, 2018 at 06:03 PM
My Toshiba Satellite L50-C-22L screen is black on startup most of the time, the laptop is on, but the screen is black. Sometimes the screen does turn on, and often 10mins to a few hours later, it will just freeze and then go black or just go black again. The laptop is on but the screen goes black. Sometimes when the screen is on and I leave it on sleep, it goes black and other times (but much more rarely) when the screen is off and I leave it on sleep the screen turns on.

Ive tried taking out the battery and charger and holding the power button for 30 seconds, putting everything back in and then turning it on. This works once or twice, but then very soon the problem comes again.

What do I do??? PLEASE HELP
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2 responses

Answer 1 / 2
Blocked Profile
Aug 29, 2018 at 04:04 PM
OK, do the battery trick. Then get to an elevated command prompt, and run SFC /scannow. Let it run. Post back what it returns.

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Pleasehelpme
Aug 29, 2018 at 04:10 PM
It returns "windows resource protection did not find any integrity violations"
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Answer 2 / 2
Blocked Profile
Updated on Aug 29, 2018 at 04:44 PM
OK, good. Is it still running (meaning the PC, not the command)? Full Display?

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Pleasehelpme
Aug 29, 2018 at 05:47 PM
By that if you mean is the display currently working, it is working right now, and it does work after many tries restarting or many tries taking out charger and battery and pressing on button for 30 seconds. But occasionally it wont even work with a huge number of tries
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Blocked Profile
Aug 30, 2018 at 05:28 PM
UNfortuneatly, I have had 2 toshiba laptops. Both just seemed to DIE for no reason. One still boots, but it does exactly what you are describing. This is what toshibas do, they just seem to fade! If I knew a fix for what you are describing, then I would have you try it. How much free space is on the Drive? If you have less than 20% unused, think about moving some files to a storage device and try to free up some space. When was last time you defragged?
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Pleasehelpme
Aug 30, 2018 at 05:35 PM
Have not defragged ever. I have much more than 20 percent left. Im having this wierd random problem now, sometimes when it does turn on properly, when I log into my account the icons and text are all a much smaller size. Im trying to see if I can change it but the settings app isnt turning. The other apps are working fine but the start menu isnt working aswell. Everyone tells me to change size by going to the settings app but it isnt starting up. I want to fix this noe because I think the issues may be linked. Any ideas? Do u think the issues are linked? Thanks for ur help so far btw :))
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Blocked Profile
Updated on Aug 30, 2018 at 05:42 PM
Yep, this is why I log in daily: to help out if I can!
I would start by deleting the newest apps. Rebooting between each app. GET RID of free apps! NEVER use FREE SOFTWARE unless it comes from an APP store (like play). If you have software to "assist" in configuring the PC, get rid of those first! They are malware and are stealing your CPU for other stuff! Go to programs, uninstall, and start with the latest that was installed, working backwards!
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Pleasehelpme
Aug 30, 2018 at 05:46 PM
Will do that soon, but something new happened just now, I switched accounts and in the new account size was fine, when I switched back to the normal account the size became fine again. Then a little Intel Graphics card icon popped up on the bottom left on the taskbar, now Im thinking this must be the cause of the problem. I went to the graphics card options and I think the "display scaling" is the cause. What is display scaling?
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