Dell Laptop Shuts Down On Its Own

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koizora_ Posts 1 Registration date Sunday September 9, 2018 Status Member Last seen September 9, 2018 - Sep 9, 2018 at 02:46 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 9, 2018 at 04:55 PM
Hi,

I have a Dell Inspiron 15 7579 that I bought last November from BestBuy. It first shut down automatically a month ago, with the screen turning blank followed by the back-lit keyboard. At that moment I was looking up new articles with Word and Spotify running in the bg, so the use was fairly light. I use it for school (homework, video meetings), photo editing, digital art and some video streaming, so usually only 6-7 of 12 GB of RAM is used.

Is there a check I should do before heading to BestBuy? Any tip is appreciated.

Sora
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Sep 9, 2018 at 04:55 PM
Hello Sora,

Looks like a power supply problem. I would not even try to find a solution on the net.

Your laptop is still on warranty but not for long. Unless you purchased an extended warranty, Best Buy will not take it back or exchange it.

I suggest you hurry and contact Dell warranty support at:

1 (800) 847-4096

Here is the web address:

https://www.dell.com/support/incidents-online/ca/en/cabsdt1/contactus/dynamic

Do not delay and good luck

Regards

Ambucias
Moderator

P.S. Let us know how successful you were with Dell.
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