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Laptops automatically starts downloading software

Khadija013 1 Posts Thursday October 25, 2018Registration date October 25, 2018 Last seen - Oct 25, 2018 at 01:18 AM - Latest reply: Ambucias 55801 Posts Monday February 1, 2010Registration dateModeratorStatus November 2, 2018 Last seen
- Oct 25, 2018 at 05:20 AM
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My laptop is working really slow and I don't know which software is taking more space. My laptop automatically starts downloading software.
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Ambucias 55801 Posts Monday February 1, 2010Registration dateModeratorStatus November 2, 2018 Last seen - Oct 25, 2018 at 05:20 AM
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Thank you
Hi

It certainly looks like your laptop is infected.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.

Ambucias
CCM Moderator and Virus/Security Contributor
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