I only get promotions or advertisements on Hotmail [Solved]

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I cannot receive personal or family members emails inside my Hotmail inbox, I only get promotions or advertisements.
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Posts
6873
Registration date
Monday December 17, 2012
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Verified expert
Last seen
December 12, 2018
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Thank you
Hi,

Did you make any change on the Inbox settings? May be you added their e-mails to the Spam or Trash sections by mistake. Check if their mails are arriving in any of this section and let us know.

Best,
Respond to Israel Ayala