1. Open the password reset page. Go to here in your browser.
2. Check the "I forgot my password" box >>Click Next. .
3. Enter your email address. (Type in the Hotmail, Live, or Outlook email address for which you want to reset the password).
4. Enter the verification code.>> "Enter the characters you see" in field >>Click Next.
5. If you haven't registered a backup phone number, you'll just see Email here (assuming you check your email!)
If you didn't register a backup email account or phone number, check I don't have any of these and click Next, enter a backup email, and follow the on-screen instructions.
6.Enter your email address or phone number or type in the last four digits of your phone number under the Text option.
7. Click Send code >> Retrieve the recovery code.
8. Enter the recovery code. Type the code into the text field in the middle of the page, then click Next. As long as the code that you enter matches the one that you received, you'll be taken to the password reset page.
9. Enter a new password and reenter password >> then click Next.