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I cant continue log-in my accout

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v0545317 Posts 4 Registration date Wednesday 13 February 2019 Status Member Last seen 13 February 2019 - 13 Feb 2019 à 04:22
HelpiOS Posts 8456 Registration date Friday 30 October 2015 Status Moderator Last seen 26 June 2026 - 14 Feb 2019 à 15:40
My mobile phone was stolen, I cant continue login my yahoo mail because there is an prompt up mobile phone number/key code 'I don't have access to this phone'. how to fix this?

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HelpiOS Posts 8456 Registration date Friday 30 October 2015 Status Moderator Last seen 26 June 2026 1,880
13 Feb 2019 à 04:32
Hi,

When you try to log into your account click Use text or email to sign in. You can then receive an account key to your recovery email or recovery phone number.
v0545317 Posts 4 Registration date Wednesday 13 February 2019 Status Member Last seen 13 February 2019
13 Feb 2019 à 04:45
Hello

I try many times to log-in my account, but suddenly my Phone number was stolen, and i can't retrieve.
please see image below:
v0545317 Posts 4 Registration date Wednesday 13 February 2019 Status Member Last seen 13 February 2019
13 Feb 2019 à 04:50



I dont have access this number anymore. how could i send this verification code if my phone was stolen.?

there is another option to log-in without this noticed prompt up?
please help me.
HelpiOS Posts 8456 Registration date Friday 30 October 2015 Status Moderator Last seen 26 June 2026 1,880
13 Feb 2019 à 05:00
Do you try to log in from a new location or a new device?
v0545317 Posts 4 Registration date Wednesday 13 February 2019 Status Member Last seen 13 February 2019
13 Feb 2019 à 20:34
Yes! I already tried. But suddenly the same output.
would you please help me to recover my account,
HelpiOS Posts 8456 Registration date Friday 30 October 2015 Status Moderator Last seen 26 June 2026 1,880
14 Feb 2019 à 15:40
If you can, use a familiar device and location to remove this verification request.

Otherwise, try to recover your account with the Sign-in Helper.

Good luck.

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