I cant continue log-in my accout

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v0545317 Posts 4 Registration date Wednesday February 13, 2019 Status Member Last seen February 13, 2019 - Feb 13, 2019 at 04:22 AM
HelpiOS Posts 14790 Registration date Friday October 30, 2015 Status Moderator Last seen April 4, 2025 - Feb 14, 2019 at 03:40 PM

My mobile phone was stolen, I cant continue login my yahoo mail because there is an prompt up mobile phone number/key code 'I don't have access to this phone'. how to fix this?

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Answer 1 / 1

HelpiOS Posts 14790 Registration date Friday October 30, 2015 Status Moderator Last seen April 4, 2025 1,869
Feb 13, 2019 at 04:32 AM

Hi,

When you try to log into your account click Use text or email to sign in. You can then receive an account key to your recovery email or recovery phone number.

v0545317 Posts 4 Registration date Wednesday February 13, 2019 Status Member Last seen February 13, 2019
Feb 13, 2019 at 04:45 AM

Hello

I try many times to log-in my account, but suddenly my Phone number was stolen, and i can't retrieve.
please see image below:

v0545317 Posts 4 Registration date Wednesday February 13, 2019 Status Member Last seen February 13, 2019
Feb 13, 2019 at 04:50 AM

I dont have access this number anymore. how could i send this verification code if my phone was stolen.?

there is another option to log-in without this noticed prompt up?
please help me.

HelpiOS Posts 14790 Registration date Friday October 30, 2015 Status Moderator Last seen April 4, 2025 1,869
Feb 13, 2019 at 05:00 AM

Do you try to log in from a new location or a new device?

v0545317 Posts 4 Registration date Wednesday February 13, 2019 Status Member Last seen February 13, 2019
Feb 13, 2019 at 08:34 PM

Yes! I already tried. But suddenly the same output.
would you please help me to recover my account,

HelpiOS Posts 14790 Registration date Friday October 30, 2015 Status Moderator Last seen April 4, 2025 1,869
Feb 14, 2019 at 03:40 PM

If you can, use a familiar device and location to remove this verification request.

Otherwise, try to recover your account with the Sign-in Helper.

Good luck.

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