I cant continue log-in my accout

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- - Latest reply: HelpiOS
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- Feb 14, 2019 at 03:40 PM
My mobile phone was stolen, I cant continue login my yahoo mail because there is an prompt up mobile phone number/key code 'I don't have access to this phone'. how to fix this?
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Thank you
Hi,

When you try to log into your account click Use text or email to sign in. You can then receive an account key to your recovery email or recovery phone number.
v0545317
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Hello

I try many times to log-in my account, but suddenly my Phone number was stolen, and i can't retrieve.
please see image below:
v0545317
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I dont have access this number anymore. how could i send this verification code if my phone was stolen.?

there is another option to log-in without this noticed prompt up?
please help me.
HelpiOS
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Do you try to log in from a new location or a new device?
v0545317
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Yes! I already tried. But suddenly the same output.
would you please help me to recover my account,
HelpiOS
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If you can, use a familiar device and location to remove this verification request.

Otherwise, try to recover your account with the Sign-in Helper.

Good luck.
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