Confirm identity problem

Closed

Joelegacy - Mar 3, 2019 at 11:07 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 3, 2019 at 04:43 PM

Hello

My 7 year Facebook account can't open and the only message am getting is to confirmed my identity..I forwarded the photo Facebook requested but still now I have not received any info. The phone number and email that I normally use can't help me.

Confirm identity problem
We weren't able to confirm your identity from the video you submitted. you can submit a new video and we'll review it again. ✓ - Instagram Forum
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Identity confirmation failed your access can't be reinstated because too much time has passed since we restricted your account. - Facebook Forum

1 response

Answer 1 / 1

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 3, 2019 at 04:43 PM

you may need to wait a week or more before any action is taken.

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