Hey its still a black screen for me [Solved]

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I've restarted my laptop more times than i can count, i have restarted windows explorer several times, and the only thing i can open is with 1 the shortcut keys Ctrl+Shift+Esc, and then i have to open the files location just to open google, I've gone to about 18 sites a few of them where scams, and I've tried everything, nothings working. Im still able to open roblox and run the games (for my baby cousin), I can still hear audio, you would think you would be able to see the task bar when i opened google, i still dont know what the hell to do, and when i stopped trying the first time i just left the screen running and it didnt work!, but i still dont know what to do. Send help :\
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13097
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Hi

I encourage you to reset the laptop to a previous restore point.

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Hey, Just tried that, loaded into the login screen, logged in, still black, except this time, it said in the corner "PersonalizedSettings.exe Stopped working"
Ambucias
Posts
51376
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Monday February 1, 2010
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Moderator
Last seen
October 29, 2019
13097 > CraftyTech -
Looks like your os is corrupted. I suggest restoration to factory settings, you will lose all of your data but it's better than a consistent black screen.
Thanks, i'll try to get back to you when its fixed!
Hey I couldnt fix the black screen. But after a few hours of trying i had to re make another administrator account and im using that instead. Thanks for the azsistance
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