Yahoo Mail

Report
-
Ambucias
Posts
51375
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
December 12, 2019
-
Hi,
I just bought a new phone, got a new phone number, and I no longer have access to my old phone. I apparently didn't set up a backup number or a backup email to recover it.
Now I'm locked out. Please help. What can I do?
email address is ***@***
but if they're going to email me an answer it's not gonna do me any good, being that I can't access my email.
Again, my old phone number does not exist anymore. How can I now verify I'm me and regain access to my email>
Thanks,
Luke

3 replies

Posts
51375
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
December 12, 2019
13513
Hi Luke,

If when you created the account you have not registered an alternative phone number or email, you cannot receive a reset code, hence account recovery is impossible.