Sticker problem

Solved/Closed

CHYEUNG - Aug 26, 2019 at 10:27 AM
CHYEUNG - Aug 27, 2019 at 11:04 AM

I have bought a new iPhone and restored the backup of my old iPhone including whatsapp data to the new one through iTunes. The chat history, photos and videos are all fine but the Stickers saved in “favorite” tab are all disappeared in my new iPhone, how can I recover them?

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1 reply

Answer 1 / 1

HelpiOS Posts 13330 Registration date Friday October 30, 2015 Status Moderator Last seen March 27, 2023 1,877
Aug 26, 2019 at 06:36 PM

It is possible that the stickers are not included during the backup.

CHYEUNG
Aug 27, 2019 at 09:06 AM

Isn't it backup everything?

HelpiOS Posts 13330 Registration date Friday October 30, 2015 Status Moderator Last seen March 27, 2023 1,877
Aug 27, 2019 at 10:39 AM

I'm not sure. Either the backup could not save them, or the backup does not support stickers.

CHYEUNG
Aug 27, 2019 at 11:04 AM

OK, thank you!

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