Identity confirmation

Closed
Shillagreat6@gmail - Jun 1, 2020 at 07:47 AM
David Webb Posts 3176 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 - Jun 4, 2020 at 02:01 AM
Hy, i tried to login into my account but i,m being asked to confirm my identity by sending a confirmation code to my old number that I've lost access to and i can't confirm my identity without the confirmation code.
Plz help me guys, i need to login into my account as soon as possible it's very urgent

System Configuration: Android / Chrome 56.0.2924.87

4 replies

David Webb Posts 3176 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,932
Jun 2, 2020 at 02:10 AM
Hello, if you haven't received you Facebook Code, have a look at this article which explains what to do.

You can also follow the steps here on the Facebook support page if you created your account with a mobile device.

However there isn't much that can be done to recover your account if you no longer have access to the phone number connected to your account. Obviously, this is not the news that you want to here.

When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.

Regards
David Webb

Content Editor and Community Manager - CCM.net

2
Sanjeev9910 Posts 40 Registration date Tuesday May 26, 2020 Status Member Last seen October 21, 2020 7
Jun 2, 2020 at 01:33 AM
Send the confirmation to that id which is associated with the account that will log in to your account.
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Shillagreat6@gmail
Jun 2, 2020 at 01:35 PM
I don't have the confirmation code, I'm really desperate here plz help me .
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David Webb Posts 3176 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,932
Jun 3, 2020 at 01:56 AM
If you still have access to the email account attached to your Facebook account, try connecting to your account on a PC. This will give you the option of sending the confirmation code to an email account, rather than your old mobile.

However, as I have said above, if you no longer have access to either of your recovery options it will not be possible to recover your account.

Regards
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Shillagreat6@gmail > David Webb Posts 3176 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021
Jun 3, 2020 at 10:34 AM
I've tried but it's not working
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David Webb Posts 3176 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,932
Jun 4, 2020 at 02:01 AM
Sorry I can't help you further - having access to your recovery accounts is really important...
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