Help us recover your account not working
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martinkent
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6
Registration date
Saturday July 31, 2021
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August 2, 2021
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Aug 1, 2021 at 08:08 AM
David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023 - Aug 2, 2021 at 04:15 AM
David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023 - Aug 2, 2021 at 04:15 AM
Hi,
Long story short I've been locked out of my account and I'm trying to regain access. When I click on "Forgotten password?" it takes me to a "trouble with logging in?" page where I can either request to send a link to the email associated with my username, or a link to my phone number. When I click "Need more help" while on the Username tab it takes me to the help center which is entirely useless. When I click on the Phone number tab and click need more help it does the same thing, but when I type the number associated with the account I'm locked out of, it takes me to a "Help Us Recover Your Account" page however it's weirdly only allowing me to undertake a recovery process for my secondary account, which I can already log into? I've logged into it and my number isn't linked to this account so I have no idea why this is happening? It should be giving me a recovery process for the account that I'm locked out of and that has my phone number linked to it? Any help?
Long story short I've been locked out of my account and I'm trying to regain access. When I click on "Forgotten password?" it takes me to a "trouble with logging in?" page where I can either request to send a link to the email associated with my username, or a link to my phone number. When I click "Need more help" while on the Username tab it takes me to the help center which is entirely useless. When I click on the Phone number tab and click need more help it does the same thing, but when I type the number associated with the account I'm locked out of, it takes me to a "Help Us Recover Your Account" page however it's weirdly only allowing me to undertake a recovery process for my secondary account, which I can already log into? I've logged into it and my number isn't linked to this account so I have no idea why this is happening? It should be giving me a recovery process for the account that I'm locked out of and that has my phone number linked to it? Any help?
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1 response
David Webb
Posts
3177
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
May 15, 2023
6,926
Aug 2, 2021 at 04:15 AM
Aug 2, 2021 at 04:15 AM
Hello, have a look at this article on what to do when your Instagram account is disabled.
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