Two-factor Authentication on IG preventing me from logging in

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martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 - Jul 31, 2021 at 01:35 PM
martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 - Aug 1, 2021 at 07:14 AM
Hi, I'm having an issue with Two-Factor Authentication I tried to set up a 2FA when I apparently already had one so I deleted the new authenticator keys that were generating codes only to realize that that key replaced my old google authenticator key, and now I can't access my account as I don't have any codes being generated or any backup codes. I submitted a support request and was asked by an automated email to send a photo of my face with the code they sent me in the email plus my full name and username which I did and then received another automated email saying 2FA's been turned off and that I should be able to log in. However, it hasn't turned off because it's still asking me for a "6-digit code generated by my authenticator app" every time I try to log in. I've been trying to contact Instagram all day but am only receiving the same automated emails. Idk what else to do any help?
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1 response

HelpiOS Posts 14702 Registration date Friday October 30, 2015 Status Moderator Last seen February 16, 2025 1,869
Jul 31, 2021 at 05:33 PM
Hi,

If you're trying to access your account from the app, try using the Instagram website instead.
Hello thanks for the reply! unfortunately I’ve tried that a dozen times it’s still asking for an authentication code :/
HelpiOS Posts 14702 Registration date Friday October 30, 2015 Status Moderator Last seen February 16, 2025 1,869 > martinkent
Jul 31, 2021 at 05:56 PM
When did you receive the email telling you that 2-factor authentication was turned off? If you received that email a few hours ago, try waiting 1-2 days for your account to be unblocked.
martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 > HelpiOS Posts 14702 Registration date Friday October 30, 2015 Status Moderator Last seen February 16, 2025
Jul 31, 2021 at 06:10 PM
Yeah it was a few hours ago, I’ll take your advice and see what happens tomorrow! Thank you very much
HelpiOS Posts 14702 Registration date Friday October 30, 2015 Status Moderator Last seen February 16, 2025 1,869 > martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021
Jul 31, 2021 at 07:49 PM
Ok, keep me posted!
martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 > HelpiOS Posts 14702 Registration date Friday October 30, 2015 Status Moderator Last seen February 16, 2025
Aug 1, 2021 at 07:14 AM
Hi, so I tried again today, still no result, and now whenever I try to send a login link or security code to my email/phone number it just says "Please try again in a few minutes" which has lasted for over an hour.