Two-factor Authentication on IG preventing me from logging in
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martinkent
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6
Registration date
Saturday July 31, 2021
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August 2, 2021
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Jul 31, 2021 at 01:35 PM
martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 - Aug 1, 2021 at 07:14 AM
martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 - Aug 1, 2021 at 07:14 AM
Hi, I'm having an issue with Two-Factor Authentication I tried to set up a 2FA when I apparently already had one so I deleted the new authenticator keys that were generating codes only to realize that that key replaced my old google authenticator key, and now I can't access my account as I don't have any codes being generated or any backup codes. I submitted a support request and was asked by an automated email to send a photo of my face with the code they sent me in the email plus my full name and username which I did and then received another automated email saying 2FA's been turned off and that I should be able to log in. However, it hasn't turned off because it's still asking me for a "6-digit code generated by my authenticator app" every time I try to log in. I've been trying to contact Instagram all day but am only receiving the same automated emails. Idk what else to do any help?
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1 response
HelpiOS
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14702
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Friday October 30, 2015
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February 16, 2025
1,869
Jul 31, 2021 at 05:33 PM
Jul 31, 2021 at 05:33 PM
Hi,
If you're trying to access your account from the app, try using the Instagram website instead.
If you're trying to access your account from the app, try using the Instagram website instead.
Jul 31, 2021 at 05:36 PM
Jul 31, 2021 at 05:56 PM
Jul 31, 2021 at 06:10 PM
Jul 31, 2021 at 07:49 PM
Aug 1, 2021 at 07:14 AM