Two-factor Authentication on IG preventing me from logging in

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martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 - Jul 31, 2021 at 01:35 PM
martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 - Aug 1, 2021 at 07:14 AM
Hi, I'm having an issue with Two-Factor Authentication I tried to set up a 2FA when I apparently already had one so I deleted the new authenticator keys that were generating codes only to realize that that key replaced my old google authenticator key, and now I can't access my account as I don't have any codes being generated or any backup codes. I submitted a support request and was asked by an automated email to send a photo of my face with the code they sent me in the email plus my full name and username which I did and then received another automated email saying 2FA's been turned off and that I should be able to log in. However, it hasn't turned off because it's still asking me for a "6-digit code generated by my authenticator app" every time I try to log in. I've been trying to contact Instagram all day but am only receiving the same automated emails. Idk what else to do any help?
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1 reply

HelpiOS Posts 12803 Registration date Friday October 30, 2015 Status Moderator Last seen September 22, 2022 1,827
Jul 31, 2021 at 05:33 PM
Hi,

If you're trying to access your account from the app, try using the Instagram website instead.
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Hello thanks for the reply! unfortunately I’ve tried that a dozen times it’s still asking for an authentication code :/
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HelpiOS Posts 12803 Registration date Friday October 30, 2015 Status Moderator Last seen September 22, 2022 1,827 > martinkent
Jul 31, 2021 at 05:56 PM
When did you receive the email telling you that 2-factor authentication was turned off? If you received that email a few hours ago, try waiting 1-2 days for your account to be unblocked.
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martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 > HelpiOS Posts 12803 Registration date Friday October 30, 2015 Status Moderator Last seen September 22, 2022
Jul 31, 2021 at 06:10 PM
Yeah it was a few hours ago, I’ll take your advice and see what happens tomorrow! Thank you very much
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HelpiOS Posts 12803 Registration date Friday October 30, 2015 Status Moderator Last seen September 22, 2022 1,827 > martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021
Jul 31, 2021 at 07:49 PM
Ok, keep me posted!
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martinkent Posts 6 Registration date Saturday July 31, 2021 Status Member Last seen August 2, 2021 > HelpiOS Posts 12803 Registration date Friday October 30, 2015 Status Moderator Last seen September 22, 2022
Aug 1, 2021 at 07:14 AM
Hi, so I tried again today, still no result, and now whenever I try to send a login link or security code to my email/phone number it just says "Please try again in a few minutes" which has lasted for over an hour.
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