Two-factor Authentication on IG preventing me from logging in

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martinkent Posts 6 Registration date Saturday 31 July 2021 Status Member Last seen 2 August 2021 - 31 Jul 2021 à 13:35
martinkent Posts 6 Registration date Saturday 31 July 2021 Status Member Last seen 2 August 2021 - 1 Aug 2021 à 07:14
Hi, I'm having an issue with Two-Factor Authentication I tried to set up a 2FA when I apparently already had one so I deleted the new authenticator keys that were generating codes only to realize that that key replaced my old google authenticator key, and now I can't access my account as I don't have any codes being generated or any backup codes. I submitted a support request and was asked by an automated email to send a photo of my face with the code they sent me in the email plus my full name and username which I did and then received another automated email saying 2FA's been turned off and that I should be able to log in. However, it hasn't turned off because it's still asking me for a "6-digit code generated by my authenticator app" every time I try to log in. I've been trying to contact Instagram all day but am only receiving the same automated emails. Idk what else to do any help?
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1 response

HelpiOS Posts 8463 Registration date Friday 30 October 2015 Status Moderator Last seen 2 May 2026 1,879
31 Jul 2021 à 17:33
Hi,

If you're trying to access your account from the app, try using the Instagram website instead.
Hello thanks for the reply! unfortunately I’ve tried that a dozen times it’s still asking for an authentication code :/
HelpiOS Posts 8463 Registration date Friday 30 October 2015 Status Moderator Last seen 2 May 2026 1,879 > martinkent
31 Jul 2021 à 17:56
When did you receive the email telling you that 2-factor authentication was turned off? If you received that email a few hours ago, try waiting 1-2 days for your account to be unblocked.
martinkent Posts 6 Registration date Saturday 31 July 2021 Status Member Last seen 2 August 2021 > HelpiOS Posts 8463 Registration date Friday 30 October 2015 Status Moderator Last seen 2 May 2026
31 Jul 2021 à 18:10
Yeah it was a few hours ago, I’ll take your advice and see what happens tomorrow! Thank you very much
HelpiOS Posts 8463 Registration date Friday 30 October 2015 Status Moderator Last seen 2 May 2026 1,879 > martinkent Posts 6 Registration date Saturday 31 July 2021 Status Member Last seen 2 August 2021
31 Jul 2021 à 19:49
Ok, keep me posted!
martinkent Posts 6 Registration date Saturday 31 July 2021 Status Member Last seen 2 August 2021 > HelpiOS Posts 8463 Registration date Friday 30 October 2015 Status Moderator Last seen 2 May 2026
1 Aug 2021 à 07:14
Hi, so I tried again today, still no result, and now whenever I try to send a login link or security code to my email/phone number it just says "Please try again in a few minutes" which has lasted for over an hour.