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Windows 10 crashed Unable to reinsert as computer wants password

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slswriter13 - Oct 4, 2021 at 09:15 AM
 slswriter13 - Oct 10, 2021 at 05:25 PM
I have a Lenovo Laptop that without warning went to a blue screen that at first asked what my keyboard layout did I want. I checked American then it said Windows 10 was missing. It had crashed and could be reinserted. I took it to a seemingly competent tech who tried to do just that when a password request popped up.. I never put a password in when I got it and the tech said he thought it was not a new computer I thought it was but a refurbished one that had been password protected by whatever previous user who had it. Anyway till I find the password the laptop is DOA. I know I am not as clear as some might be but this is as good of an explanation I can give. Any ideas?
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nathanwirth Posts 324 Registration date Thursday May 22, 2014 Status Member Last seen September 27, 2022 29
Oct 6, 2021 at 05:28 AM
Hi,

As per your post I understood that you need a password to get access to your system but initially you didn't know the password as it is a second-hand laptop. And now after making efforts you end up having the password but with a Dead on arrival system, right? Please correct me if it is not like this. Also, please share the latest status what is the actual error you are receiving.
slswriter13
Oct 10, 2021 at 05:25 PM
I am not sure we are talking about he same thing. My Lap Top still is unusable and is still requesting a password before W-10 can be reinstalled. I am sure if it were something simple the place I took it would have fixed it and overcharged me. "UbreakIfix" would make no money otherwise. Trying to contact Lenovo is like chasing your own tail. It was working perfectly when I fell asleep and in the morning I had a blue screen as described. It didn't overheat or get walked on by my chihuahua. As you are the only person who responded at all proves to me it is a rare circumstance. The numbers on the bottom have worn off so Lenovo has nowhere to start. So I guess I am back to my 16 YO Dell. :(.

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