Can't log in to Facebook because Code Generator fails

Basp343
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- Apr 19, 2022 at 12:50 PM
 Basp343 - May 19, 2022 at 05:57 PM
When I try to log into my fb account on desktop I need to get the code from the Code Generator on the mobile app which I can't get because I can't log in there either because I don't have a 3rd party authentication app and I don't have the recovery codes. When I don't fill in the code it asks me to 'try another way' which it doesn't give me, it only explains where I can find the Code Generator or use a browser where I am logged in.. It also says that it will re-send an sms which I don't get. I do receive sms for changing the password.
What can I do???
It all started when I got logged out every 10 minutes. Once I got logged out of the phone I was stuck.
Can anyone help me???
Thank you
Related:

11 replies

HelpiOS
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Apr 19, 2022 at 05:28 PM
Hi,

If you don't receive the Facebook code, try these methods. Otherwise, I invite you to take a look at this similar topic regarding login issues due to the login code generator.

Hope that helps.

Good luck.
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Basp343
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Apr 21, 2022 at 05:38 AM
Thank you, The methods suggested don't apply to me, the 'similar topic' is very similar, I have the same issue but don't get the link 'having trouble?' on the log in page when asked for my generated code. I have no options!
When clicking the 'need another way to authenticate' it tells me where to find the generator.
So it's a pure mystery to me. Any other suggestions?
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HelpiOS
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Apr 21, 2022 at 06:27 AM
You should have normally another option below "Approve from another device" allowing you to confirm your identity in order for Facebook to unlock your account.

It seems that you're using your computer. Can you try accessing your account from your phone's browser / Facebook app?
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Basp343
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Apr 22, 2022 at 05:53 AM
Thank you for getting back to me. When I try accessing from my phone's browser I indeed have the 'approve from another device'. it does mean though that I need to log in on that other device....which I cant.
I also have the option to generate a code from the app, but I can't log in to the app either because I don't have a 3rd party authentication app installed neither do I have the recovery codes.
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HelpiOS
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Apr 22, 2022 at 05:39 PM
Hi,

It looks like you're completely stuck as there are no alternative options.

Normally, you should have an option to confirm your identity when you select the "Having trouble" link. As you don't have it, try confirming your identity via this form directly.

I hope this will work to get your account back.

Good luck!
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Basp343
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Apr 23, 2022 at 06:27 AM
Thank you,

I am in a dark hole... need to log in first to submit the info.
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HelpiOS
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Apr 23, 2022 at 05:14 PM
That's a big problem...

Did you try following these recovery steps? If they didn't help, I suggest you log out and clear your browser's cache and cookies, then don't make any login attempt for 96 hours.

When you'll log in after 96 hours, select Having trouble? and see if new options appear to confirm your identity or get help from Facebook.

Let me know how it goes.

Good luck.
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Basp343
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Apr 24, 2022 at 04:45 AM
Thanks a lot HelpiOS, the recovery steps don't work there I have to fill in the 2 step code from the Generator that I can't reach.

Perhaps the link shows up after 96 hours and cleared cookies and cache.

Talk to you in 4 days

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HelpiOS
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Apr 24, 2022 at 05:01 PM
Ok, fingers crossed...
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Im having the same issue ---nightmare
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There is no way out. I don't get any option to verify my account. I created a new account with a new email address but the same phone number... within 30 seconds the account got suspended for 30 days...!!
I give up :-(
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HelpiOS
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May 13, 2022 at 10:42 AM
Sorry to hear that.

Try to prove that you own that new account by submitting your ID - or use completely different contact info if your account keeps getting blocked.

I have no other solution to suggest.

Thanks for getting back to us anyway.

Good luck!
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nareu
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May 19, 2022 at 01:24 PM
I am currently in the same situation... Did anyone of you find a solution? Did it work waiting for 96 hours?
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No, for me there was no solution. The link "Need help" is still broken. No way to contact a human being, I sent a copy of ID, I own a Facebook page with 350k followers and run ads...nothing.

I created a new account.

There is one way though to post on the old account: Post something on Instagram and share on the linked account.

I am still open to a solution even if it was only to delete the old account.
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