WA does not auto backup

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 icantchooseone -
Hello,

this is not a big deal at all but maybe you know the answer

my moms android does not auto backup her WA even thought the setting is enabled

System Configuration: Windows / Chrome 96.0.4664.45

2 replies

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1,799
Hi,

I suggest you check if WhatsApp is allowed to work in the background and whitelist it from battery optimization. If the app is blocked by the system, the auto backup will not work.

Make sure the Google account of your mother is correctly sync with WhatsApp, you can try to manually back up the data to see if it is effective.

Also, the phone need to be connected to Internet and have sufficent battery to allow the backup process.

thank you
Posts
11711
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
January 18, 2022
1,799 > icantchooseone
Let me know if the issue is solved or not.

i sent my mom your message - awaiting a reply

thanks