WA does not auto backup

icantchooseone - Dec 3, 2021 at 08:47 AM
 icantchooseone - Dec 3, 2021 at 10:18 AM
Hello,

this is not a big deal at all but maybe you know the answer

my moms android does not auto backup her WA even thought the setting is enabled

System Configuration: Windows / Chrome 96.0.4664.45

2 replies

HelpiOS Posts 12843 Registration date Friday October 30, 2015 Status Moderator Last seen October 5, 2022 1,831
Dec 3, 2021 at 09:15 AM
Hi,

I suggest you check if WhatsApp is allowed to work in the background and whitelist it from battery optimization. If the app is blocked by the system, the auto backup will not work.

Make sure the Google account of your mother is correctly sync with WhatsApp, you can try to manually back up the data to see if it is effective.

Also, the phone need to be connected to Internet and have sufficent battery to allow the backup process.
2
icantchooseone
Dec 3, 2021 at 09:27 AM
thank you
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HelpiOS Posts 12843 Registration date Friday October 30, 2015 Status Moderator Last seen October 5, 2022 1,831 > icantchooseone
Dec 3, 2021 at 10:17 AM
Let me know if the issue is solved or not.
0
icantchooseone
Dec 3, 2021 at 10:18 AM
i sent my mom your message - awaiting a reply

thanks
1