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Whatsapp web calling question

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icantchooseone - Updated on Dec 3, 2021 at 07:40 AM
HelpiOS Posts 13494 Registration date Friday October 30, 2015 Status Moderator Last seen May 26, 2023 - Dec 3, 2021 at 08:24 AM
Hello, using beta my 1 laptop shows the call icon, the other doesnt , any ideas ? thank you

i have included a pic with a red block where i see a call icon on my other laptop

https://i.imgur.com/IYjijhV.png

System Configuration: Windows / Chrome 96.0.4664.45
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2 replies

Answer 1 / 2
HelpiOS Posts 13494 Registration date Friday October 30, 2015 Status Moderator Last seen May 26, 2023 1,882
Dec 3, 2021 at 07:39 AM
Hi,

First of all, check if you're using the latest version of WhatsApp Desktop and you've at least Windows 10 (64-bit) version 1903 or newer.

Also, check if WhatsApp has permission to access the microphone and camera by going to Start Menu > Windows Settings > Privacy.

If everything is fine, try logging off from WhatsApp on both of your laptops and then login only on the laptop on which you don't have the call option.
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icantchooseone
Dec 3, 2021 at 08:09 AM
hi

thanks , my old laptop in W8.1 so thats why
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HelpiOS Posts 13494 Registration date Friday October 30, 2015 Status Moderator Last seen May 26, 2023 1,882 > icantchooseone
Dec 3, 2021 at 08:19 AM
Yes - the call feature only works with Windows 10 1903 and newer. You can try to update your laptop to Windows 10 if you need the feature on that laptop too.
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Answer 2 / 2
icantchooseone
Dec 3, 2021 at 08:21 AM
thank you no i dont really need it

WA support could not tell me what you did

thanks
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HelpiOS Posts 13494 Registration date Friday October 30, 2015 Status Moderator Last seen May 26, 2023 1,882
Dec 3, 2021 at 08:24 AM
All right. Have a great day.
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