Incoming mail going to Trash - iPad IOSSolved

Question

Hello,

My account was hacked recently, and since changing my password and reinstalling the Yahoo Mail app, all my incoming new emails go straight into the Trash. Any suggestions?

Macintosh / Safari 11.1.2

HelpiOS · Answer

Hi,

From your computer, access to your inbox. Select the Settings icon and go to More settings. Then in Filters, delete any filter the hacker may have created. One of them should be set to transfer your incoming emails to the trash.

Let me know if this helps.

Good luck.

GMBurnley · Answer

Thank you so much for that - it worked!

I am still having problems with my lost contacts list - in Contacts settings there is no option to restore contacts. Any suggestions?

Many thanks

GMBurnley

HelpiOS · Answer

Great, that's a good new!

Regarding your contacts, it seems that it is no longer possible to restore contacts from a backup. I don't see any option, either in the settings or in the Contacts tab.

Maybe, if you access the old version of Yahoo Contacts, you may find them there. I tried to create a contact, then I deleted it. Yahoo indicated that contacts are deleted permanently, but I was able to find it in the old version by going to mail.yahoo.com/b/contacts

Unfortunately, I can't guarantee that this will work for you to recover your contacts.

Good luck

GMBurnley · Answer

Thank you for all your help.

Gill

Incoming mail going to Trash - iPad IOS

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