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Phone disconnects from wifi as no internet

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gordyf - Sep 16, 2022 at 07:24 AM
HelpiOS Posts 14776 Registration date Friday October 30, 2015 Status Moderator Last seen March 25, 2025 - Sep 22, 2022 at 06:01 AM

I use a local network at work (it has no internet access) my phone has always connected to this network without issue but recently it connects then shows No internet and disconnects, it refuses to stay connected  My tablet can connect to this network without problem.?

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HelpiOS Posts 14776 Registration date Friday October 30, 2015 Status Moderator Last seen March 25, 2025 1,869
Sep 16, 2022 at 08:17 AM

Hi,

Go to your WiFi & Network Settings on your phone, then disable Switch to mobile data automatically (or a similar option) and turn off your mobile data network.

Alternatively, forget this WiFi network then reconnect it. When your phone will try to connect, choose to use the network as is (see the options in the Sign in to screen).

Good luck.
gordyf
Sep 19, 2022 at 09:52 AM

i have no such option on my phone. I have reset network settings and forgotten the connection and restarted my phone. Also checked the router settings havent changed and restarted it as well. still wont connect.
HelpiOS Posts 14776 Registration date Friday October 30, 2015 Status Moderator Last seen March 25, 2025 1,869 > gordyf
Sep 22, 2022 at 06:01 AM

Change DHCP to Static and enter manually your IP address and gateway. Leave the other entries empty.

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