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Cannot access my email box from phone

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vitaelignum Posts 1 Registration date Thursday December 8, 2022 Status Member Last seen December 8, 2022 - Dec 8, 2022 at 07:06 PM
HelpiOS Posts 17776 Status Moderator - Dec 13, 2022 at 06:54 AM

For many years I was able to login to my Yahoo mailbox from my phone. 

But few days ago I was not able to login from my phone - I get this issue every time when I try to login (pls look at the screen below). 

But at the same time everything is OK if I login from my tablet. 

Do not understand what the problem is and how to fix it  ☹️

I use Yahoo mail for 20+ years. 


Android / Chrome 106.0.0.0

1 response

Answer 1 / 1
HelpiOS Posts 17776 Status Moderator 1,878
Dec 13, 2022 at 06:54 AM

Hi,

I think you can't login because you're using a cellular network, instead of your WiFi. Try clearing your browser's cache and cookies, then switch to WiFi.

If you still can't login, use the Sign-in Helper to regain access to your account.

Good luck

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