Instagram Hacked - Error with Verification Tool - Need Help!

Solved/Closed
Dubgirl13 Posts 3 Registration date Wednesday February 22, 2023 Status Member Last seen February 27, 2023 - Updated on Feb 22, 2023 at 08:13 AM
HelpiOS Posts 14188 Registration date Friday October 30, 2015 Status Moderator Last seen February 22, 2024 - Jun 5, 2023 at 10:57 AM

My IG was hacked on Sunday, and I am having a very difficult time with this verification process. When I get to the point of entering the code from the email that is sent to me, the app just won't open the camera. It's like it goes into a slow death spin and gets stuck there. I kept thinking it's my hacker trying to kick me out. I checked my App permissions and allowed for the camera, etc. I uninstalled IG, re-started my phone and then re-installed IG as well as making sure all the cache was cleared. I made sure to remove any third party apps. I have a Google Pixel 7 phone - which is Android (most are iPhone). I have scoured the Internet trying to find anyone who has encountered this and cannot locate any information, which is crazy. I cannot be the only person who has a Google Pixel phone who is coming across this issue, so I don't know what to do. The weird thing is, a friend of mine on IG, who was hacked by my hacker, has already recovered her Instagram by the selfie verification. 

I even tried the process on my laptop - but when I type in in my username (both mine and the one the hacker changed it to) - it just takes me to the help center. 

I'm not an influencer, just a wife/Mom who has had this IG for 10 years and is sick to my stomach that this hacker now has access to all these things in my life. If anyone has any thoughts on what to do or why this is happening? Is it because it's a Google Pixel phone?

Please help! 

4 responses

Dubgirl13 Posts 3 Registration date Wednesday February 22, 2023 Status Member Last seen February 27, 2023 1
Feb 27, 2023 at 04:15 PM

Hello! I am happy to share that I was finally able to get past the glitch with the selfie verification. I had uninstalled the app for my phone and waited three full days before reinstalling. I read that this could be helpful due to corrupted cache. I reinstalled the app, and was able to complete the selfie verification. My first submit was denied, but the second one was successful and I was able to recover my account from the hacker! 

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HelpiOS Posts 14188 Registration date Friday October 30, 2015 Status Moderator Last seen February 22, 2024 1,878
Feb 28, 2023 at 04:21 AM

Thank you for getting back to us!

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HelpiOS Posts 14188 Registration date Friday October 30, 2015 Status Moderator Last seen February 22, 2024 1,878
Feb 22, 2023 at 05:09 PM

Hi,

Can you try with Instagram Lite?

Good luck.


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Dubgirl13 Posts 3 Registration date Wednesday February 22, 2023 Status Member Last seen February 27, 2023 1
Feb 22, 2023 at 09:16 PM

I looked and Instagram Lite isn't available on the Google Play store in my region. ????

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HelpiOS Posts 14188 Registration date Friday October 30, 2015 Status Moderator Last seen February 22, 2024 1,878
Feb 24, 2023 at 12:49 PM

Hi,

Try adding a new user on your phone - the steps are available on this link. Once done, switch to that new user. Download Instagram and grant the necessary permissions to the app. Then, perform the steps to confirm your identity through the selfie verification.

Hope this will work.

Good luck


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rebruce Posts 2 Registration date Wednesday March 1, 2023 Status Member Last seen March 3, 2023
Mar 3, 2023 at 08:51 AM

Few days ago my Instagram account was hacked and I contacted with the Instagram support team via Twitter. They helped me to recover my account

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Who did you tweet please? Facing the same issue

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HelpiOS Posts 14188 Registration date Friday October 30, 2015 Status Moderator Last seen February 22, 2024 1,878 > Priya10
Jun 5, 2023 at 10:57 AM

Most likely the official Instagram account or Meta. However, please note that a lot of scammers are pretending to be able to help to recover Instagram accounts - don't contact or provide any info to them if they are not authentic accounts.

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