Yahoo Emails in Folders Have Disappeared
HelpiOS Posts 13543 Registration date Friday October 30, 2015 Status Moderator Last seen June 8, 2023 - Mar 28, 2023 at 10:01 AM
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Mar 28, 2023 at 10:01 AM
I suspect a sync issue - if your wife sync her account across her devices using a 3rd-party software, like Thunderbird or Outlook, it may be possible that something went wrong when the software tried to sync the folders with Yahoo's servers to finally send the information that the folders are empty, causing Yahoo's servers to clear the folders - as if your wife deleted the folders by herself.
That's said, you should make sure the Yahoo account is not compromised. Review the recent login attempts on the Recent Activity page. Here are also the steps to recognize a hacked Yahoo account (and how to secure it).
Regarding the missing emails, did you try searching for them using the search box in the Yahoo Mail website? You can add search parameters, such as keywords, filter by subject, date, etc. If the search was also unsuccessful, sending a restore request is the best thing to do.
Hope this helps.