Need help recovering my Gmail account

Carlos_700 Posts 1 Registration date Saturday May 27, 2023 Status Member Last seen May 27, 2023 - May 27, 2023 at 12:22 AM
HelpiOS Posts 14311 Registration date Friday October 30, 2015 Status Moderator Last seen April 24, 2024 - Jun 5, 2023 at 05:27 AM

Please help I forgot my password but got a new number totally forgot about updating that on my account 

2 responses

HelpiOS Posts 14311 Registration date Friday October 30, 2015 Status Moderator Last seen April 24, 2024 1,891
Jun 5, 2023 at 05:27 AM

Hi,

The best thing to do is to prove your identity by answering Google's questions as best you can. Go to this recovery page, and select Try another way when you're asked to use your phone number.

You can then answer the questions and provide an email to which you've access to so that Google can get back to you once your identity has been confirmed.

For additional instructions, see this article on how to recover a Gmail account.

Good luck


2
FlorenceH_6608 Posts 3 Registration date Monday June 5, 2023 Status Member Last seen June 12, 2023 1
Updated on Jun 5, 2023 at 05:28 AM

You can try the following steps: 

  1. Go to login page.
  2. Click "Forgot Password" or similar.
  3. Choose "No access to phone number."
  4. Verify identity.
  5. Follow instructions for account recovery.
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