Forget my password and secret answer

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bachar - Jul 6, 2009 at 05:17 PM
aquarelle Posts 7118 Registration date Saturday April 7, 2007 Status Moderator Last seen July 29, 2022 - Jul 6, 2009 at 06:24 PM
Hello,
i forget my password and my secret answer enven i fillef the application quickly so i dont have idea how can i get
the way to get back my emial password . this mail i used it for 5 years ago plz help me
btw i have an alternative mail if u want to send me something ( golden_bache@hotmail.com)

1 reply

aquarelle Posts 7118 Registration date Saturday April 7, 2007 Status Moderator Last seen July 29, 2022 491
Jul 6, 2009 at 06:24 PM
Hello,
If you lost your MSN password and your secret answer go to MSN email support : https://support.live.com/default.aspx, click on "Windows Live ID" into the list , click on "Why can't I sign in? ", click on "Get more help" (to right bottom) then click on "Get support" and send them a message.

You have to give all informations about your problem and about your identity : 
    * Your e-mail (the "Windows Live ID").
    * Your first name ant full name.
    * Your date of birth (month / day / year).
    * Your country.
    * The state, province or department in which you reside.
    * Your zip code.
    * The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org
    * The answer to your secret question (if you don't remember it, notify it).
    * Emergency address email registered for this account (if no emergency address, notify it).
    * Your Internet service provider (at work or at home).
    * The date and approximate time of your last login.
    * The information below:
          o For Windows Live Hotmail user :
                + Examples of  files names which you created in addition to those existing by defect
                + Examples of contacts contained in your address book.
                + Examples of old email titles contained in your inbox folders or messages. 
          o For Windows Live Messenger user :
                +  Examples of contacts contained in your contact list.
                + The nickname under which you appear on Windows Live Messenger. 
          o For Xbox Live users :
                + The number of prepaid card for your Xbox (This information must match the email address you used to connect). 
          o For subscribers to paid services (Windows Live Hotmail Plus or Microsoft Office Live):
                + The last four digits of your payment.
                + The full name as it appears on the card.
                + The expiration date of your payment as it appears on your card. 



VERY IMPORTANT! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations!

Remember and do not forget that this is the only way you can expect to recover your account. !
Best regards
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