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Computer shut off randomly

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Jackie - 26 Aug 2009 à 13:13
sharpman Posts 1021 Registration date Saturday 23 May 2009 Status Contributor Last seen 20 October 2010 - 26 Aug 2009 à 14:34
Hello,

I have a laptop that runs Vista, it always restarts randomly. I notice this happens a lot (not only) when I am on IE. I tried using Firefox but the same happens. I tried to restore my laptop to the original manufacture setting but still have the same problem. This laptop is only 1 year old but I am so frustrated with it that I am ready to get rid of it!!! Can someone help? Should I change to a more reliable OS, I feel Vista is not good at all.

Thanks.
Jackie

3 responses

Réponse 1 / 3
sharpman Posts 1021 Registration date Saturday 23 May 2009 Status Contributor Last seen 20 October 2010 183
26 Aug 2009 à 13:16
have you checked the air vents are clear for your cpu fan. sometimes if this is clogged the system overheats and shuts down
Réponse 2 / 3
Jackie
26 Aug 2009 à 14:25
My laptop is on an open space where nothing is blocking the air vent. Is it somthing internal I need to disassemble? Sorry if my question sounds silly...I am not too good with the computer stuff...
Réponse 3 / 3
sharpman Posts 1021 Registration date Saturday 23 May 2009 Status Contributor Last seen 20 October 2010 183
26 Aug 2009 à 14:34
you notice the hot area on the side of the laptop? normally top left as you look at it. this is where the cpu fan expels the hot air. there's a mesh over this vent. check that it is not blocked with fluff etc. give it a good blow out.

I had a friends laptop displaying similar issue and after cleaning the fan area it stopped shutting down.

that's one reason for the issue.