Black screen with cursor

gutted Posts 1 Registration date Thursday September 3, 2009 Status Member Last seen September 4, 2009 - Sep 4, 2009 at 11:11 AM
 Blocked Profile - Sep 4, 2009 at 11:38 AM
since i updated my accer laptop i int been able to start windows up . when i turn on my laptop i just get a black screen with the cursor. i tryed pressing the shift button 5 times but there was just a box asking if i want sticky keys on or off no other option like suggested please help i have all my childrens photos on it and valuable personal stuff on it

1 reply

Blocked Profile
Sep 4, 2009 at 11:38 AM
hello, it is possible that your explorer.exe or a registry is corrupt. does alt ctrl del work? if yes, from there you can access your task manager

On the application tab, click new task

and then type c:

from there you should be able to access all your data to make back-ups