Lap top will not start up

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Thursday September 10, 2009
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Hello,
My nephew is having problems with his Fijitsu Siemens lap top. When you press the on button a message comes up with start normally - etc. We choose the start normally option but then the screen goes to "configuring updates: stage 3 of 3 - 0% complete. Do not turn off your computer" It hangs there for ages, nothing happens and the "0% complete" dosent change either. He is runing windows vista. Can anyone help please? Would be really greatful. Thanks.

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hi there,

you can stop that and restart your pc normally

then disable installation of these updates

Thanks
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Sorry to sound dim but how do i stop it? It will not let me do anything on the screen.
Thanks.
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well format it
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Sorry - format what? I am not technical - just trying to help out my nephew. Can we bring the help down a few levels? Thanks.
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get a windows vista CD and install it again insert the cd, off the pc and on it again and the computer will boot fro the CD u can find more about formatting by searching in the googles
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Thank you. Can i use any windows vista cd and will the nephew loose any of his files if i do this?
Thanks for the help - most appreciated.
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all of the files will be lost all the programs have to be install again
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OK. Will probably have to do that then as the lap top is no good at the moment. Really appreciate the help.
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you welcome all the best
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