Lap top is hot ? Acer Aspire 5738Z [Solved/Closed]

ABL - Nov 27, 2009 at 12:28 AM - Latest reply: phOshOrOfik 144 Posts Friday September 24, 2010Registration date October 30, 2010 Last seen
- Sep 27, 2010 at 03:40 PM
Hello,
why is the laptop surface feeling hot while is running on AC power.
I took out the battery and run PC with adapter since i do not bring it out often.

I realised while it is running, i feel some warmth on the keybord and the pad..
Is this normal?

the adapter is constantly feeling hot too... is this normal as well?

pls help since i am really ignorant abt this technicalities..

Cheers
ABL
See more 

3 replies

Best answer
1
Thank you
HOT LAPTOP

Acer has identified a potential issue with certain units of the following notebook models:
1. Aspire 5738 (AS5738G)
2. Aspire 5738Z (AS5838ZG)

Under certain circumstances the power adapter on the affected units may overheat and present risk of burn to the user. The cause of this issue is due to the installation of an incorrect BIOS firmware. Fortunately, owners of the affected units may remedy this issue by simply downloading and installing an updated version of the BIOS.

The only affected units are those models listed above which were manufactured in the period April 2009 to June 2009. To determine whether your unit is affected and requires the upgrade, enter the Serial Number (22 digits alphanumeric code printed on the white label on the bottom of the product – see picture) or the SNID (11 digits numeric code, also located on the white label) in the appropriate box below:

go to http://customercare.acer-euro.com/...

Thank you, carl,wales 1

Something to say? Add comment

CCM has helped 1671 users this month

iveal 2802 Posts Thursday May 14, 2009Registration date September 28, 2010 Last seen - Nov 27, 2009 at 02:15 AM
0
Thank you
Dear Sir,

This should be that the fan is faulty. Please consider sending it for repair

for preventing any other troubles to come to surface.

Thank you.
phOshOrOfik 144 Posts Friday September 24, 2010Registration date October 30, 2010 Last seen - Sep 27, 2010 at 03:40 PM
0
Thank you
Dear Sir,

The following Kioskea FAQ tip should be of great help to you.

http://ccm.net/faq/9023-methods-of-cooling-your-pc

Thank you.